A key Excellerent client faced significant challenges with their distributed systems. These included widespread operational inefficiencies to access information across more than 900 branches. What Excellerent provided was an enterprise digital platform solution where supervisors from within and across branches have the capability to service existing loans with a single sign on approach. The project re-engineered the existing distributed environment to migration to a centralized environment then to the Cloud. The end goal then being the ability to efficiently provide multiple loan servicing functions that allows supervisors, legal and compliance, finance and internal departments within the organization to easily access information from a central location compared to gathering that information from the branches via a time consuming and error susceptible process. All this integral with the clients journey to the cloud and targeted annual cost savings goals.
The new client system now provides several loan servicing functions that now allows supervisors, legal and compliance, finance and internal departments within the organization to easily access information from a central location compared to calling in the branch and asking for the information. The process covers customer follow up on payments, taking payments online, keeping customer information to date and provision of several dashboards showing consolidation of the business revenues across branches real-time. Current annual savings is around 350,000 USD per year, with a forecasted savings growth that will continue to generate significant ROI.
The Client Need
The Excellerent client is a privately held company that provides easy, safe, personal installment loans and tax services across 12 states in the US and Mexico. They have been in the business for 65 years helping neighbors in times of need and treating customers with respect they deserve. Having selected Excellerent as their preferred partner more than three years ago with staffing, our services have steadily grown to include consulting, project engagement, and now key infrastructure managed services.The client needed to provide their customers with a rich user experience so that borrowers walking into one of the 900 branches to get a consumer loan could successfully navigate the application process. The requirement was a real-time interactive experience between borrower and the loan agent where the loan agent can walk through with the loan process, position and sell insurance options, and electronically sign the documents online. The ultimate goal was faster, easier, more successful processes, implemented with state of the art technology, yielding improved efficiency and tangible cost savings.Excellerent architected, designed, and developed an interactive digital experience offering the loan agent and the borrow integration between a legacy application and an Apple tablet device used by the borrower at the branch. The application also integrates with multiple systems in a distributed environment including DocuSign and is deployed across 250 locations and 3 major states. Approximately 40 thousand loans are electronically signed per month and this will grow to 120 thousand per month when deployed at all locations. The current annual saving is around 350,000 USD, and this savings will grow to 1 million USD once eSign is deployed at all branches.
The Challenges
Moving from the existing architecture and applications to the new environment presented many challenges. These included logistics, migration of critical business applications while maintaining serviceability to the customer base, and simultaneously providing both increase operational capabilities with substantive recurring ROI.
Solution
Excellerent used their Clean Architecture and coding principles, developed an ingenuous framework of philosophies that covers all cross-cutting concerns of security, performance, transaction & concurrency management, data management, integrations between the front-end, middle tier and back-end systemsTechnologies used- UI/UX design,
- Angular, .NET, C#, EF, Dapper,
- DevOps with automated CI/CD process
- Automation framework using Protractor and Qtest,
- Tool to reverse engineer PowerBuilder application to collect tribal knowledge from the code and then work with SFC’s SMEs,
- integration with OnBase, DocuSign, Webhook, and other applications
- Elasticsearch engine for logging and analyzing application exception
- Xamarin Development with C# and Prism,
- .NET C#, RestFul & Windows Services
- ASE database, SQL Server,
- Automation Framework for testing using Postman and Qtest
- Messaging systems with RabbitMQ to communicate with disparate systems
- OnBase, DocuSign, Webhook, PowerBuilder
